FAQs

1. What’s the status of my order?

• To track the status of your order you can log into your Grammy Store account here: http://grammystore.com/account/register
• You can also contact Customer Service at: http://grammystore.com/pages/contact-us or 1-877-257-4916 for more information.

2. How long will it take for my order to arrive?

• See http://grammystore.com/pages/shipping-delivery for shipping charts and estimated delivery times.
• Please note some items will not ship until a later date. Check product descriptions for more details.

3. How do I return an item I bought at GrammyStore.com?

 *Please note all returns must be sent by mail. We will not process any returns in person. 

• Please download and print our Return Form
• Please fill out all the necessary information indicating what kind of return you would like to make.
• NOTE: You have 30 days from receipt of an order to return products purchased at GrammyStore.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that GrammyStore.com was at fault.
  
• Enclose a copy of the packing slip and the return form with your item. (If you do not have a copy of the packing slip please notify Customer Service here.
  
  Please send your package addressed to :
  
  GrammyStore.com 
  1817 S. Soto St.
  Los Angeles, CA 90023
  
  
• Please send back your product and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
• Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.

4. Where do I send my return after filling out the Return Form?

• After completing the Return Form, please send all returns to:
  
  GrammyStore.com 
  1817 S. Soto St. 
  Los Angeles, CA 90023

5. Can I change or cancel my order?

• Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us here or 1-877-257-4916 for more information.

6. How long will it take for my Return to process?