1. What’s the status of my order?

2. How long will it take for my order to arrive?

3. How do I return an item I bought at GrammyStore.com?

 *Please note all returns must be sent by mail. We will not process any returns in person. 

  • Please download and print our Return Form
  • Please fill out all the necessary information indicating what kind of return you would like to make.
  • NOTE: You have 30 days from receipt of an order to return products purchased at GrammyStore.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that GrammyStore.com was at fault.
  • Enclose a copy of the packing slip and the return form with your item. (If you do not have a copy of the packing slip please notify Customer Service here.

    Please send your package addressed to :

    GrammyStore.com 
    1817 S. Soto St.
    Los Angeles, CA 90023

  • Please send back your product and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
  • Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.

4. Where do I send my return after filling out the Return Form?

  • After completing the Return Form, please send all returns to:

    GrammyStore.com 
    1817 S. Soto St. 
    Los Angeles, CA 90023

5. Can I change or cancel my order?

  • Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us here or 1-877-257-4916 for more information.

6. How long will it take for my Return to process?

  • Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.