FAQs
1. What’s the status of my order?
- To track the status of your order you can log into your Grammy Store account here: http://grammystore.com/account/register
- You can also contact Customer Service at: http://grammystore.com/pages/contact-us or 1-323-526-9743 for more information.
2. How long will it take for my order to arrive?
- See http://grammystore.com/pages/shipping-delivery for shipping charts and estimated delivery times.
- Please note some items will not ship until a later date. Check product descriptions for more details.
3. How do I return an item I bought at GrammyStore.com?
*Please note all returns must be sent by mail. We will not process any returns in person.
- Please download and print our Return Form
- Please fill out all the necessary information indicating what kind of return you would like to make.
- NOTE: You have 30 days from receipt of an order to return products purchased at GrammyStore.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that GrammyStore.com was at fault.
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Enclose a copy of the packing slip and the return form with your item. (If you do not have a copy of the packing slip please notify Customer Service here.
Please send your package addressed to :
GrammyStore.com
1817 S. Soto St.
Los Angeles, CA 90023
- Please send back your product and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
- Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
4. Where do I send my return after filling out the Return Form?
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After completing the Return Form, please send all returns to:
GrammyStore.com
1817 S. Soto St.
Los Angeles, CA 90023
5. Can I change or cancel my order?
- Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us here or 1-323-526-9743 for more information.
6. How long will it take for my Return to process?
- Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.